Privacy Policy
Privacy Policy
Effective Date: 02/02/2026
At Dragon Villas ("we," "us," or "our"), we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share information when you visit our website or book a stay at our property in Harrogate.
By using this website, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect several different types of information to provide and improve our service to you.
A. Personal Data
While using our website, particularly when making a reservation or signing up for our newsletter, we may ask you to provide personally identifiable information, including:
Identity Data: First name, last name, title.
Contact Data: Email address, telephone number, billing address.
Booking Data: Dates of stay, special requests, and guest details.
Payment Data: Credit/debit card details (processed securely by our third-party payment providers; we do not store full card details on our servers).
B. Usage Data (SEO & Analytics)
We may collect information on how the Service is accessed and used. This Usage Data may include:
Your computer's Internet Protocol address (IP address).
Browser type and version.
Time and date of your visit.
Time spent on pages and other diagnostic data.
This data helps us monitor website performance and improve our SEO strategies.
2. How We Use Your Data
Dragon Villas uses the collected data for various purposes:
To Process Bookings: Managing your reservation, payments, and check-in details.
To Communicate: Sending booking confirmations, pre-arrival guides, and essential updates about your stay.
Marketing (With Consent): If you have opted into our email list, we may send you newsletters, special offers, and updates about Dragon Villas. You can opt-out of these at any time.
To Improve Our Site: Using analytics to understand how visitors use our website and to improve user experience.
3. Sharing Your Data
We do not sell your personal data. We may share your data with trusted third parties solely for the purpose of operating our business:
Service Providers: Third-party companies who facilitate our website (e.g., hosting providers), process payments (e.g., Stripe/PayPal), or manage our bookings.
Marketing Platforms: If you subscribe to our newsletter, your email address may be stored with our email marketing provider (e.g., Mailchimp/Flodesk).
Legal Requirements: We may disclose your data if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
4. Cookies Policy
We use cookies and similar tracking technologies to track the activity on our website and hold certain information.
Essential Cookies: Required for the website to function (e.g., keeping your booking dates saved as you navigate).
Analytics Cookies: Help us analyze website traffic (e.g., Google Analytics).
Marketing Cookies: Used to track visitors across websites to display relevant ads.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service (such as the booking engine).
5. Data Retention
We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your data to the extent necessary to comply with our legal obligations (for example, keeping financial records for tax purposes), resolve disputes, and enforce our legal agreements.
6. Your Data Protection Rights (UK GDPR)
Under UK data protection law, you have rights including:
Your right of access: You have the right to ask us for copies of your personal information.
Your right to rectification: You have the right to ask us to rectify personal information you think is inaccurate.
Your right to erasure: You have the right to ask us to erase your personal information in certain circumstances.
Your right to object to processing: You have the right to object to the processing of your personal information (e.g., for direct marketing).
To exercise these rights, please contact us using the details below.
7. Links to Other Sites
Our Service may contain links to other sites that are not operated by us (e.g., local tourist attractions). If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us:
By email: [Insert Email Address]
By visiting this page on our website: [Insert Contact Page URL]